Orders normally dispatch within 1–2 business days unless otherwise stated. Pre-order, on-demand, engraved and selected Fine Jewelry pieces may take longer. Orders containing different availability dates may ship together or separately. Processing may take longer during sales or special events.

All shipments include tracking. Depending on destination, CINCO uses DHL, UPS, NACEX, CTT or another selected carrier. Customers must provide a complete and accurate delivery address. Tracking details are emailed after dispatch.

Orders within the EU are not subject to additional import customs duties. Orders outside the EU may incur duties, taxes or clearance fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility. CINCO does not control these charges. Customs may delay delivery.

CINCO currently does not ship to Switzerland or India. Availability may change due to customs, carriers or international restrictions. Current availability is shown at checkout. For help: [email protected].

CINCO begins processing orders quickly. Standard order cancellation may be requested at [email protected] within one hour of purchase. CINCO will try to accommodate the request if processing has not started but cannot guarantee cancellation.

If already processed or dispatched, customers may exercise any applicable statutory withdrawal rights after receipt.

Promotional conditions may restrict voluntary cancellation before dispatch but do not remove mandatory consumer rights.

Products should be returned in appropriate condition. Customers may inspect an item as reasonably necessary to establish its nature, characteristics and functioning. The customer may be responsible for loss of value caused by handling beyond what is necessary, in accordance with applicable law.

Original packaging, accessories, certificates, tags and gifts should be returned where applicable.

The statutory right of withdrawal does not apply where a legal exception applies, including goods made to customer specifications or clearly personalized products. This may include engraved or specially made-to-order pieces produced to customer instructions.

This does not affect mandatory rights relating to defective, incorrect or non-conforming products.

The right of withdrawal is separate from legal rights concerning defective, damaged, incorrect or non-conforming goods.

Contact [email protected] before making a standard paid return. Where CINCO is legally responsible for a lack of conformity, the applicable remedy, including necessary return costs, will be provided without cost to the consumer in accordance with applicable law.

Nothing in this policy limits mandatory statutory consumer rights.

Access the CINCO Returns Portal, enter your order details, select the eligible items and return option, follow the instructions and obtain your RMA where applicable. Pack products securely and return them using the selected method. If arranging your own shipping, use a tracked service and retain proof of shipment.

For change-of-mind returns, direct return costs are borne by the customer where permitted by law and disclosed before purchase.

CINCO prepaid return fees:
Portugal & Spain: €5
Europe: €20
International: €30

When using CINCO's prepaid service, the fee may be deducted from the refund. These fees do not apply where CINCO is legally responsible for return costs, including verified non-conformity or incorrect products.

Where the statutory right of withdrawal applies, CINCO will reimburse amounts due without undue delay and within 14 days of being informed of the withdrawal. CINCO may withhold reimbursement until the goods are received or the customer provides evidence of return shipment, whichever occurs first, where permitted by law.

Refunds use the original payment method unless otherwise agreed.

Where required by law, CINCO refunds the cost of the least expensive standard delivery method offered for the original order. Additional costs from a more expensive delivery option are not refundable.