all CINCO jewels are designed and crafted in portugal, europe with our expertise and unique craftsmanship. any variation in color or detailing is a result of the handcrafted nature of CINCO products. minor imperfections are not considered defects, but add to its value and unique character.

together, we can extend the lifecycle of our products. you can read all at our refresh & reborn program.

on demand means that we are now producing this just for you. we don't have a fixed shipping date, but just an expectation date. due to the high demand for our products and being our manufacturing only national, means that sometimes our clients will have to wait.

when buying an item on demand, you are valuing a system that avoids mass production and respects sustainability values. we understand the urge to have your pieces, but they will last forever and we promise it will be worth it.

we accept payments through most major credit cards and payment providers including paypal, klarna mbway, and different credit or debit cards such as visa, mastercard, american express, and other international cards.

if you are experiencing any problems with your payment contact us at customer@cinco-store.com or at our live chat.

your order will be dispatched within 1 business day unless you are buying something in pre-order. in that case, we will hold the other items so we can send the complete order together.

once your order has been processed you will receive a tracking number and details via email. delivery is made from monday to friday during working hours.

if you’re wondering about your order, send us an email to customer@cinco-store.com or a whatsapp to +351 915 780 641. we will answer you from monday to friday, 9am to 5pm, lisbon hour.