JEWELRY CARE

Sterling silver naturally reacts with air, humidity, skin and sulphur compounds and may tarnish over time. Tarnishing is a natural characteristic of silver and does not necessarily indicate a defect.

Everyday care: Wipe gently with a clean, soft, dry cloth after wear.

Deeper cleaning: Use warm water with a small amount of mild soap and a very soft brush. Rinse thoroughly and dry completely.

Avoid: Toothpaste, baking soda mixtures, bleach, chlorine, strong detergents, abrasive cleaners, rough cloths, paper towels and unsuitable chemical dips.

Gold plating is a surface layer and is not permanent. Its appearance will naturally change over time depending on frequency of wear, friction, skin chemistry, perspiration and exposure to moisture or chemicals.

Care: Use only a soft, dry cloth with gentle pressure.

Never use: Silver polishing cloths, abrasive products, metal polish, toothpaste, baking soda or strong detergents.

Avoid repeated contact with: Water, chlorine, sea water, perfume, hairspray, body lotion, sunscreen, makeup, hand sanitizer, household chemicals, heavy perspiration and constant friction.

Gradual plating wear is generally normal wear and does not, by itself, indicate a manufacturing defect.

Gold can appear warmer, brighter, or slightly different in person depending on the light. If you are still unsure about your piece, contact Customer Care.

Solid gold does not have a plated surface, but it can still scratch, bend, dent or lose polish.

Clean with warm water, mild soap, a very soft brush and a soft non-abrasive cloth. Dry thoroughly.

Remove before contact sports, weight training, manual work, harsh chemicals and activities where the piece may be crushed, pulled or caught.

Damage caused by external factors such as impact, pulling, misuse, inappropriate cleaning, chemicals, improper storage, heat, friction or other care contrary to our guidance may not constitute a manufacturing defect.

Normal wear, tarnishing and gradual changes to plated finishes are also different from a manufacturing defect.

If a claim is submitted, CINCO may assess the piece, its condition and the likely cause of the issue.

Nothing in these care instructions excludes or limits any mandatory statutory consumer rights.

We recommend contacting CINCO before any repair, resizing, engraving, polishing, replating or alteration.

CINCO cannot be responsible for damage caused by third-party work. A third-party intervention may also make it harder to establish the original cause of an issue.

However, third-party work does not automatically remove mandatory statutory consumer rights unrelated to that intervention.

Stones and settings can still be damaged by impact even when the stone itself is very hard.

Avoid dropping jewelry, strong impact, pulling settings on clothing, weight training while wearing stone-set rings and unsuitable chemical or ultrasonic cleaning.

Check settings periodically. If a stone looks loose, a prong appears bent or the piece has suffered a strong impact, stop wearing it and contact CINCO.

CINCO currently does not ship to Switzerland or India. Availability may change due to customs, carriers or international restrictions. Current availability is shown at checkout. For help: [email protected].

CINCO begins processing orders quickly. Standard order cancellation may be requested at [email protected] within one hour of purchase. CINCO will try to accommodate the request if processing has not started but cannot guarantee cancellation.

If already processed or dispatched, customers may exercise any applicable statutory withdrawal rights after receipt.

Promotional conditions may restrict voluntary cancellation before dispatch but do not remove mandatory consumer rights.